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What are the terms and conditions of Pre-sale ticketing for members of the 'Ville?

Last Updated: Jul 25, 2019 12:58PM CDT


The following policies apply should you purchase tickets as a member of The ‘Ville. These policies are subject to our Terms of Use. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue, ticketing agent or promoter. You are urged to review your tickets for any additional information that may apply to your attendance to an event. Please note, The ‘Ville memberships are non-refundable.


Your personal pre-sale code will display at the top of the tour page when you are logged into your Phoenix Club account. This code is unique to you and can be used to gain access to exclusive pre-sales opportunities available to members of The ‘Ville. Your passcode will allow you the opportunity to purchase up to 20 presale tickets to participating shows for the length of Keith’s tour. There is a maximum purchase of four (4) tickets per member for each show, unless otherwise specified. There is no limit to the number of times you can use your code, but you may not purchase more than 20 tickets during the pre-sales for any one tour.


Ticket availability is subject to change. Pre-sale ticketing through Ticketmaster allows the opportunity to purchase tickets before the general public. Not every city may be involved in the pre-sales. The ‘Ville does not control the number of tickets or the specific location of seats that are made available for purchase. Location of seats is not guaranteed and can vary by venue. There are a limited number of seats designated for members of The ‘Ville at each participating show and they do sell out. When purchasing tickets through Ticketmaster, you will know where your seats are located before you make the purchase.


We work directly with Ticketmaster and other ticketing partners to prohibit the resale of any tickets for more than the original purchase price. If in good faith we believe you are profiting by reselling, trading, or brokering tickets purchased to Keith’s show, we may at our sole discretion report the incident to Ticketmaster and other ticketing partners and cancel your membership to The ‘Ville without refund. We reserve the right to cancel your membership without notification. We reserve the right to investigate all orders suspected to be in violation of this policy. Administrators will be the final authority on interpretation of the rules in this policy. We also do not permit resale of tickets purchased on broker sites. We cannot guarantee that they are legitimate tickets and want to do our best to protect fans from brokers.

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