Support Center

How do I turn auto renewal off on my account?

Last Updated: Jun 14, 2019 02:34PM CDT

Phoenix Club Members, your membership is automatically set to renew annually.  To turn auto renew off on your account please follow these steps:

  1. Login using the email and password associated with your membership account
  2. Click your username in the upper left hand corner of the screen
  3. Click "Manage Membership"
  4. Click “Disable Auto-Renew"
  5. Once this is selected, your membership will be downgraded to the free tier on your expiration date and your credit card will not be charged again.
Please reach out to moderator@keithurban with any questions!

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